CX-Management Analytics for Collections is a comprehensive reporting and analysis software system for financial account collections.

End-to-end performance analysis: The full collections process is captured, from the initial routing out of the billing system all the way through to recovery operations. Results are stored at an account level. Every event on an account is captured throughout the entire process (i.e. - letters, calls, SMS, emails).

Individual collector results integrated with workflow and strategy information: Each actions taken by a collector is identified directly from the originating system. This transaction data is interpreted by MA Collections and summarized into key actions and results. Individual collector actions and results can be analyzed by any of the performance measures in the system.

Complete business intelligence:

• Comprehensive set of tracking and analysis reports
• 1000+ performance measures and dimensions
• Online slice and dice analysis with BI tool
• Executive dashboard

• Holistic business intelligence for collections
• Complete view of collections processes covering volumes, efficacy, errors, and efficiency dimensions
• Ability to see and understand performance and impact of strategies
• Detailed activity captured can drive account specific activities
• Collections strategy and operations assessment to uncover improvement opportunities

Technical Requirements:
CX-Management Analytics Brochure
Vegas PowerPoint